Remote Support

Welcome to IRIS’ Remote Support page. Please follow the instructions for your operating system presented below. Thanks!

Windows Users

1. Contact IRIS’ support staff at 1-855-256-2794
2. Download Support Program
3. Save file to an accessible location like your desktop.
4. Locate and execute TeamViewerQS_en.exe.
   *** Users may need to bypass a security warning. Click ‘run’ to proceed.
5. Be ready to give IRIS’ support staff your ID and password.

 OSX Users

1. Contact IRIS’ support staff at 1-855-256-2794
2. Download Support Program
3. Save file to an accessible location like your desktop.
4. Locate and open TeamViewerQS.zip.
5. Drag “TeamViewer” icon to desktop.
6. Double-click TeamViewer Icon from desktop. *** Users may need to bypass a security warning. Click ‘open’ to proceed.
7. Be ready to give IRIS’ support staff your ID and password.